Remote CAM ServiceNow Integration Lead; VA ESOM

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Remote CAM Service Now Integration Lead to support the VA ESOM contract
. The Service Now Integration Lead is responsible for integrating CAM activities across the broader Service Now ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. The Lead executes the Phase I Service Now Ecosystem Assessment, drives Service Now Integration in Phase II, and optimizes the integration in Phase III.

Location:
Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The pay range for this position is $125-$150K annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

• Design and develop Service Now Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership.
• Configure andmaintainthe CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments.
• Develop andmaintaindata integrations and exports from Service Now to Power BI in coordination with the Power BI Engineer.
• Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR.
• Implement role-based access and data security controls within Service Now.
• Document development work, including data dictionaries, configuration changes, and reporting SOPs.
• Conduct ad hoc data analysis and Service Now scripting to support program decisions, audit responses, and risk reviews.
• Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics.

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 8 years of Progressive Experience
• 5+ years of Service Now development experience, including scripting, business rules, and UI configuration.
• Hands-on experience with Service Now Performance Analytics and Reporting.
• Working knowledge of the Service Now GRC, IRM, or CAM data model.
• Familiarity with cybersecurity KPIs and ATO/RMF metrics.
• Service Now Certified System Administrator (CSA).

• Service Now Certified Application Developer or Certified Implementation Specialist – Risk and Compliance.
• Experience exposing Service Now data to Power BI or other enterprise BI tools.
• Background supporting federal or VA cybersecurity programs.

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated :…