Principal Technical Partner Relationship Manager Remote

Principal Technical Partner Relationship Manager

Remote, USA

Curious Minds. Bold Ideas. Extraordinary Impact
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We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together.

• Manage and own the overall relationship between nCino and it’s more complex partner(s).
• Responsible for vetting and onboarding of new partners, and mentor and support more junior Relationship Managers on the team
• Performing risk management and mitigation, with the aim of helping both our partners and nCino to reliably achieve revenue and customer satisfaction goals.
• Build relationships with key leaders in nCino to understand product strategy and corporate goals which influence the partner relationships and program strategy.
• Forecast, track, and manage Partner Revenue goals and expectations.
• Establish deep relationships with key executives at all partners across the region and drive relationship building activities between our partners and internal teams.
• Serve as primary point of escalation for any departmental issues that are triggered by or impact external partners.
• Lead annual account planning sessions to cover all facets of the partnership – pipeline and forecasting, marketing activities including go-to-market initiatives, architecture and delivery reviews and feedback, etc.
• Establish and track all contractual documentation – such as non-disclosure agreements, partnership and alliance agreements, referral and reseller agreements, and training or enablement paperwork.
• Educate our partner ecosystem on nCino’s roadmap and future product strategies, ensuring any concerns or product ideas are escalated to the nCino product team to ensure a feedback loop.
• Establish and own a forward-looking plan and coordinate technical support of partner owned orgs, integrations, enablement activities, and sales tools.
• Partner with Sales and Customer Success teams to ensure accurate scoping, resourcing, and estimating during pre-sales process. In addition, accurately estimating project time frames and costs which are established in line with nCino project methodology and best practices.
• Act as the Liaison between partner(s) and various nCino departments including Sales, Product Development and Engineering teams.
• Coordinate feedback loop from partners to nCino product teams around product ideas, concerns, and challenges within the nCino platform.
• Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors.
• Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working.
• Stay informed on AI advancements to drive continuous learning and scalable growth opportunities.

• Work with nCino marketing team to lead definition of joint go-to-market strategies and marketing needs based on the success criteria for the individual partner, ensuring it ties back to nCino’s product and corporate strategy.
• Enable the ecosystem with nCino’s sales approach, positioning, and value propositions.
• Work with internal sales leadership and individual sales reps to manage partner pipeline and drive qualified leads.
• Coordinate partner marketing activities including conferences, white papers, webinars etc. as part of a broader marketing framework and measured against defined success metrics.
• Influence buy-in and alignment across Sales and Product leadership for new and existing partner relationships with clear success metrics defined annually, by region.
• Educate our…