Automation Developer

CI Azumano
is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.

Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family.

Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an Automation Developer to support our growing team. This is a remote position.

The Automation Developer is responsible for designing, developing, and maintaining travel software and workflows that transform manual processes into efficient, automated systems.

• Be aware of and comply with all corporate policies.
• Provide backup assistance for other staff within the department.
• Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
• Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner.
• Maintain working knowledge of travel technology products, including product upgrades and new products; determine impact and communicate updates to internal and external parties, as applicable.
• Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures.
• Participate in weekly team meetings to provide support to the team as required.
• Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability.
• Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions.
• Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
• Assume additional responsibilities as directed by management.

• Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
• When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
• Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
• Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution.