More jobs:
Technical Support Team Lead; SaaS | SQL); Fully Remote
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-02
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Unknown
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, SaaS Sales
Job Description & How to Apply Below
- Lead a six-person technical support team for a 24/7 SaaS platform.
- Act as the primary escalation point before engineering and own support KPIs.
- Manage team performance, coaching, and case quality reviews.
- Drive incident response and root-cause resolution with engineering.
- Champion AI-assisted support tools to improve productivity.
- 10+ years of technical support experience and 5+ years of team leadership.
- Strong SQL Server skills and working knowledge of C#.
- Fully remote role with senior leadership visibility.
- High impact on platform reliability and support efficiency.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
We are currently recruiting a Technical Support Team Lead (SaaS | SQL) (Fully Remote) for our team in United States.
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