CRM Solution Architect; Remote, North Carolina

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• Posted on September 18, 2026

Showing 1 location

Remote in NC
North Carolina, USA

• Remote
• Full-Time
• Requisition #: CRMSO
  003556

The CRM Solution Architect is responsible for designing, governing, and optimizing CRM solutions across the enterprise. The CRM Solution Architect ensures that CRM platform and integration capabilities are used effectively to support business operations, technology strategy, and organizational objectives. The CRM Solution Architect is responsible for solution design, data modeling, integration strategies, and technical governance while supporting the Salesforce Center of Excellence (CoE) and enforcing a disciplined Software Development Life Cycle (SDLC).

The CRM Solution Architect partners with IT, business units, and external vendors to ensure high-quality and compliant CRM solutions.

This position is full-time remote and required to reside in North Carolina. Some travel for onsite meetings to the Home Office may be required.

Design and Maintain Enterprise CRM Solutions

• Develop and maintain the Salesforce solution architecture, including data models, integration patterns, declarative automation, and security structures
• Ensure solution designs align with enterprise architecture principles, compliance requirements, and performance best practices
• Evaluate new Salesforce features, App Exchange solutions, and emerging technologies to enhance operational efficiency

• Apply and uphold governance standards, design patterns, documentation practices, naming conventions, and release processes
• Participate in the CoE operating model, assisting with backlog prioritization, SDLC reviews, and architectural quality assurance
• Ensure consistency and stability across multiple projects, internal teams, and vendor-supported initiatives
• Create and maintain high-quality architecture documentation, including conceptual and logical diagrams, integration patterns, data models, functional specifications, non-functional requirements, and reusable reference templates

• Partner with IT, Operations, and business leadership to translate business needs into scalable and maintainable CRM solutions
• Participate in planning sessions to support long-term enhancements, modernization, and platform expansion
• Identify solution risks, provide mitigation strategies, and support investment planning

• Develop integration requirements and patterns for Salesforce, telephony platforms, data systems, and enterprise applications
• Collaborate with engineers, developers, and data teams to ensure integration, reliability, consistency, and maintainability
• Oversee API usage, error handling practices, and data flow diagrams to support seamless operational processes

• Conduct performance assessments of flows, Apex, integrations, and data structures
• Recommend and implement optimization strategies to improve stability, data quality, and system performance
• Support modernization initiatives related to cloud adoption, automation, artificial intelligence, and digital engagement

• Serve as a technical resource and escalation point for complex solution designs, integration issues, performance concerns, and cross-system architectural challenges
• Provide guidance on architectural frameworks, secure design principles,…