Associate Customer Support Technician; Fully Remote

• Respond promptly to customer inquiries via phone, email, and chat.
• Triage, troubleshoot, and document customer issues to ensure effective resolution.
• Escalate complex issues to appropriate internal teams while maintaining a customer-first approach.

• At least 1 year of customer service experience with strong communication skills.
• Comfort with technology, Microsoft applications, and problem-solving.
• Familiarity with support tools like Salesforce, Freshdesk, or Jira is a plus.

• Medical, dental, and vision coverage, plus holiday and vacation time.
• Health and wellness days and an additional paid day off for your birthday.
• A people-focused culture with opportunities for professional growth.

They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.

This posting is for the Associate Customer Support Technician (Fully Remote) role at Not Disclosed, based in United States.