Technical Support Specialist, Avaya Canada; Fully Remote
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-10-02
Boise, Ada County, Idaho, 83701, USA
Listing for:
Anovia
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, Network Security, Systems Engineer
Job Description & How to Apply Below
- Provide Tier 2 technical support for Avaya Communication Manager, Session Manager, and System Manager.
- Perform packet capture analysis and root-cause analysis for VoIP issues.
- Document troubleshooting steps and maintain CRM records.
- 3-5 years of hands-on Avaya enterprise experience.
- Strong knowledge of VoIP, SIP, and networking protocols.
- Proficiency with Wireshark and packet analysis tools.
- Over 20 years of expertise in telecommunications outsourcing.
- Trusted partner to Fortune 500 and Fortune 1000 companies.
- Global team of over 200 professionals.
- Collaborate with a skilled, close-knit technical team.
- Engage in meaningful customer interactions and system improvements.
- Work on technically challenging projects that genuinely matter.
Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.
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