IT Portfolio and Demand Management Specialist

Pay range: $106,787 - $160,180 annually, based on experience.

In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position.

• Oregon
• Arizona
• Arkansas
• Florida
• Idaho
• Missouri
• Montana
• Nevada
• New Mexico
• North Carolina
• Oklahoma
• Tennessee
• Utah
• Wisconsin

• medical
• dental
• vision
• 403(b) retirement plan
• generous Earned Time Off (ETO) program

ST. CHARLES HEALTH SYSTEM

Title:

IT Portfolio and Demand Management Specialist

Reports To Position: IT Manager Customer Experience

Department:
Information Technology

Date last reviewed:
September 2026

Our Vision:
Creating America's healthiest community, together

Our Mission:
In the spirit of love and compassion, better health, better care, better value

Accountability, Caring and Teamwork

The Information Technology (IT) department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

The IT Portfolio and Demand Management Specialist facilitates the IT demand management function by overseeing the intake, evaluation, and prioritization of technology-related requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives align with strategic priorities, operational objectives, compliance requirements, and available resource capacity. The position establishes intake standards, facilitates decision-ready business cases, maintains clear visibility into the demand pipeline, and supports portfolio decisions that optimize the delivery of IT services, enhancements, and projects.

• Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity.
• Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making.
• Develop, maintain, and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports that provide transparent visibility into demand intake, prioritization, status, portfolio health, resource capacity, and decision points.
• Partner with business and IT stakeholders to organize, validate, and mature business cases; define scope, objectives, benefits, assumptions, dependencies, funding considerations, and the appropriate path for each request, including conversion to project work, operational support, optimization, or other intake channels.
• Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment.
• Facilitate cross-functional assessment of regulatory, security, technical, and operational risks associated with new demands to support informed prioritization and governance decisions.
• Monitor and administer the demand intake lifecycle, ensuring requests progress…