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Salesforce Technical Architect – Genesys Cloud; Fully Remote
Remote / Online - Candidates ideally in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-10-02
Fort Worth, Tarrant County, Texas, 76102, USA
Listing for:
Google
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
CRM Systems & Management, Cloud Computing: Infrastructure & Operations, IT Consultant, Systems Engineer
Job Description & How to Apply Below
- Seeking a Salesforce Technical Architect with strong expertise in Service Cloud and Genesys Cloud CX.
- Responsible for defining architecture, developing solutions, and designing integrations.
- Requires hands-on development, enterprise architecture, and stakeholder collaboration.
Required Experience &
Qualifications:
- 10+ years with Salesforce; 3+ years in architecture role.
- Hands-on experience integrating with Genesys Cloud CX or Engage.
- Strong background in Service Cloud and large-scale CRM platforms.
- Excellent communication and technical leadership skills.
Core Responsibilities:
- Define end-to-end architecture based on business and technical requirements.
- Lead architecture workshops, design reviews, and governance sessions.
- Produce HLD/LLD documentation and ensure scalable, secure solutions.
- Genesys:
Cloud CX, Open CTI, IVR, ACD, integrations. - Enterprise integration, security, and performance optimization.
Not provided in the job posting. The role is for a Salesforce Technical Architect with expertise in Salesforce Service Cloud and Genesys Cloud CX, supporting an enterprise CRM and contact-center transformation initiative. The company appears to be a consultancy or staffing firm, but specific details are not mentioned.
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