Application Analyst III - Epic Revenue Cycle; Professional Billing; Hybrid; Remote

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Under the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations.

They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional. Completes complex work within a discipline or specialty area. Helps others understand the why and articulates the importance to others they work with.

Owns processes and continually incorporates feedback to improve them. Proactively audits process to improve before an issue occurs. Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders. Makes recommendations for new functionality for issue avoidance or operation improvement. Pushes back when operations or IT is steering down the wrong path.

The Epic Revenue Cycle (Professional Billing) Application Analyst serves as the primary application specialist responsible for the design, configuration, support, optimization, and ongoing maintenance of Epic Resolute Professional Billing applications and workflows. This role provides technical expertise in professional billing, claims management, reimbursement, charge processing, and revenue cycle operations to support accurate billing, efficient claims processing, regulatory compliance, and organizational financial objectives.

The analyst configures and supports Epic Professional Billing functionality, including claims processing, electronic claims submission, electronic remittance advice (ERA), charge review, payer configuration, benefits integration, billing work queues, reimbursement workflows, and revenue cycle automation. The role ensures applications are designed and maintained in accordance with Epic best practices while supporting revenue integrity, operational efficiency, and compliance requirements.

Working closely with Revenue Cycle Operations, Patient Financial Services, Clinical Operations, Information Services, and operational leadership, the analyst gathers business requirements, translates operational needs into technical solutions, and implements workflow enhancements that improve billing accuracy, reimbursement performance, and overall revenue cycle effectiveness. The analyst also serves as a subject matter expert, providing technical consultation, production support, workflow optimization, integrated testing, system documentation, and end-user guidance.

The position is responsible for troubleshooting and resolving complex billing and claims issues by analyzing workflows, application configuration, interfaces, and downstream financial systems. The analyst supports system upgrades, new functionality implementations, testing activities, and…