IT & Business Systems Manager

$100000 - $110000 per year | Camarillo, CA | Remote | Permanent

As the IT & Business Systems Manager, you will own and help shape the technology systems that support the company's day-to-day business operations, with a strong focus on Salesforce, Net Suite, and the processes connecting teams across Sales, Finance, Operations, Billing, and Customer Support.

This is a broad, hands-on role that sits at the intersection of business systems, operations, and IT. A major part of the position will be overseeing Salesforce and Net Suite through the administrators who support those platforms, evaluating business requests, improving processes, and determining where technology changes will create meaningful business value.

You do not need to be the hands-on Salesforce or Net Suite administrator, but you should understand how CRM and ERP platforms support business operations and be comfortable managing the people, priorities, integrations, and processes surrounding them.

You will also oversee the company's U.S. IT environment and remain comfortable stepping in when an escalated technical issue requires hands-on support.

The environment is highly focused on automation and AI, giving you the opportunity to improve existing workflows and identify new ways technology can make the organization more efficient.

• $100,000–$110,000 base salary
• Fully remote position
• 75% employer-paid medical, dental, vision, disability, and life insurance premiums
• Multiple HMO and PPO medical options
• 401(k) with 3% company match
• Paid time off
• Paid sick time
• FSA, short-term disability, long-term disability, and voluntary benefit options
• Partial gym membership reimbursement
• Partial pet insurance reimbursement
• Professional development and career growth opportunities
• Company gatherings and team events

• Oversee Salesforce and Net Suite and work closely with the administrators responsible for each platform
• Partner with Sales, Finance, Operations, Billing, and Customer Support to understand business needs and translate them into system and process improvements
• Own the intake and evaluation of business system requests, identifying the underlying problem before determining the appropriate solution
• Evaluate whether requests should be solved within Salesforce, Net Suite, an integration, automation, or another internal tool
• Prioritize enhancements based on business impact, cost, complexity, and value
• Manage system priorities, projects, timelines, open issues, and deliverables
• Help ensure accurate and reliable data flow between CRM, ERP, billing, and other business applications
• Identify opportunities to streamline workflows and improve business processes through technology
• Manage technology vendors, contracts, renewals, licensing, and software utilization

• Oversee day-to-day U.S. IT operations and the end-user technology experience
• Manage onboarding, offboarding, access, licensing, and permissions
• Serve as the escalation point for complex support issues that cannot be resolved through AI-assisted Tier 1 support
• Administer and oversee Google Workspace, identity/SSO, endpoint security, and Mac/Windows environments
• Manage the ITSM ticket queue and identify recurring issues and opportunities for automation
• Improve IT runbooks, workflows, and support automation
• Support office and conference-room technology as needed
• Partner with international IT teams supporting other regions

• Help manage AI governance, approved tools, and responsible technology usage
• Identify opportunities to use AI and automation to improve internal operations
• Support SOC 2 and ISO 27001/27701 compliance initiatives
• Help establish scalable technology processes as the organization grows

• 4+ years of experience in business systems, enterprise applications, IT/business technology, or a related function
• Experience working with Salesforce and Net Suite in a business environment
• Experience overseeing, managing, or partnering closely with CRM and ERP administrators
• Strong understanding of how business systems support processes across areas such as Sales, Finance, Operations, Billing, or Customer Support
• Experience gathering business requirements and evaluating system or process changes
• Ability to assess technology requests based on business impact, cost, complexity, and ROI
• Experience…