SAP Site Reliability & Observability Engineer C2C Remote

Position: SAP Site Reliability & Observability Engineer

Location:

Remote

SAP Site Reliability & Observability Engineer

Seeking a mid-level SAP oriented Site Reliability & Observability Engineer to join the CuraScript SD team. This role will enhance overall platform reliability by designing and maintaining observability across SAP platforms, creating actionable alerting, driving automation, and supporting incident detection, response, and post-incident reviews to minimize business disruption, while adhering to enterprise SRE best practices. This role is responsible for ensuring critical SAP business services remain available, performant, and resilient.

Craftsmanship, pride in ownership, and a passion for excellence are core expectations.

• Full SAP SD Core Platforms and Key Business Domains: SAP S/4
  
  HANA, SAP EWM, SAP Fiori, SAP Gateway, SAP Web Dispatcher, HANA DB, SAP Analytics Cloud, Commerce Cloud, Order to Cash, Procure to Pay, Finance to Manage, Extended Warehouse Management (EWM), Integrated Business Planning (IBP), EDI transactions, IDocs, RFCs, SAP Integration Suite / CPI, and related integrations
• Observability tools:
  Dynatrace (Synthetics and APM), Splunk (log, trace, metric analysis), SAP Cloud ALM (CALM), Real User Monitoring (RUM), custom dashboard creation (Dynatrace / Splunk / CALM / etc.), Tealeaf telemetry
• SRE Concepts:
  Incident Management, Availability, Reliability, SLIs/SLOs, MTTD, MTTR, MTBF, holistic observability, automation-first mindset

• Create, develop, utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace and Tealeaf to gain visibility and generate alerts based on application availability and performance in production.
• Instrument applications where possible to correlate logs, traces, and metrics.
• Measure key SLIs (availability, response time, error rate, job success)
• Automate repetitive operational tasks and build health checks
• Create synthetic monitoring via Dynatrace
• Build and maintain monitoring for SAP systems (S/4
  
  HANA, EWM, Fiori, CPI, EDI, etc.)
• Configure alerts for infrastructure, applications, interfaces, and business processes.
• Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues.
• Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
• Ability to navigate end-to-end SAP platforms to analyze and trace issues.
• Strong verbal and written communication skills – able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers.

• College degree (Bachelor’s) in Computer Science, Information Technology, Engineering, or equivalent field
• 3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or Dev Ops.
• Experience supporting enterprise applications in production, preferably within SAP environments.
• Working knowledge of SAP platforms and integrations (S/4
  
  HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
• Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM
• Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews.
• Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers.
• Experience developing synthetic monitors and other test scripts to validate application health
• Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement.
• Experience participating in on-call support and major incident response.