Remote Support Specialist – MR​/CT Medical Imaging - 3rd Shift

Remote Support Specialist 3 – MR/CT

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role requires troubleshooting experience in Magnetic Resonance/Computerized Tomography as an engineer in Medical Imaging. Resumes should be submitted in English.

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSEs and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required (internationally at times – Canada and Latin America).
• Provide feedback to the factory regarding system performance.
• Provide product support either remotely or on‑site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrate leading‑edge or extensive knowledge in a technical specialty.
• Monitor the ongoing field actions and manage the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• English business proficiency required.

Shift will be Sunday through Thursday from 2200 to 0630 – 8 hours per day – East Coast U.S. Time.

Location:

Remote support with occasional travel internationally (Canada and Latin America).

The base pay range for this position is: $75,660 - $104,027. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Siemens Healthineers is an Equal Opportunity and Afffirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination.

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through…