Delivery Manager

Job Type:Full time Exempt/Non Exempt:

Salary

Job Description:

Location Details:
Remote Location.

Position Schedule /

Shift: Monday to Friday, 8:00am to 5:00pm.

Position Summary:

Provides leadership, guidance, and expert support for Business Transformation and IT-related projects. Defines project objectives, requirements, impacts, alternatives, test strategies, and contingency plans to support successful implementation and business value. Leads complex analysis, evaluates solutions, oversees project teams and tasks, coordinates resources, and communicates project status to management. Serves as a liaison with internal and external stakeholders as needed. Stays current with emerging technologies and helps assess workflows and user needs for technology improvements.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):none

Qualifications:

Required Education (include minimum education and any licensing/certifications):

High school diploma or equivalent

Experience:

Extensive project leadership experience.

Project/business planning and consulting

Participating in the planning and implementation of corporate projects

Researching, identifying and resolving moderately complex to complex business problems

Staffing and coordinating project teams

Analyzing and defining resource and skill requirements for projects

Controlling and resolving changes in scope, timing, costs, quality and client satisfactions

Preparing cost proposals/justifications AAA Branch and/or Home Office and/or Insurance experience

Knowledge and

Skills:

PC software applications (e.g., Word, Excel, PowerPoint, Access ,Visio, MS Project)
Project management tools (e.g., GANTT, Pert charts, Project Professional, etc.)Measurement tools for monitoring goal achievement

Problem identification and resolution techniques

Analyzing and summarizing data Planning and control of work flow Achieving stated objectives within designated time frame

Analysis, compilation and interpretation of data Contribute a high level of expertise in content knowledge

Evaluate a complex system and/or business process and understand the interdependencies between components

Excellent oral and written communication skills to include report preparation and presentation of major reports

Preferred

Bachelor’s degree in Business Administration, Computer Science, Operations Research or related field preferred.

PMP Designation preferred
1. Full Life-Cycle Project Leadership Lead end-to-end project delivery from intake through production support, managing scope, timelines, resources, risks, dependencies, governance, and executive reporting to ensure successful business outcomes.
2. Scrum Master / Agile Delivery Leadership Serve as Scrum Master and Agile delivery leader, facilitating ceremonies, removing impediments, optimizing team performance, coaching stakeholders, and driving predictable, high-quality delivery through continuous improvement.
3. Agentforce / Salesforce Delivery Lead delivery of Salesforce Agentforce and AI-enabled solutions, partnering with business and technical teams to translate requirements into secure, scalable, and measurable business outcomes.
4. Requirements & Backlog Management Drive discovery and requirements refinement, ensuring approved initiatives are translated into prioritized epics, features, user stories, and actionable backlogs ready for Agile delivery.
5. Technical Coordination Serve as the liaison between business and technology teams, managing technical dependencies, integrations, environments, risks, and release activities to support successful delivery.
6. Testing & Quality Ensure quality throughout the delivery lifecycle by coordinating testing, defect management, user acceptance, deployment readiness, and post-production validation…