IT SPECIALIST

Job Title: IT Specialist

Job Type: (Remote)

The IT Specialist — Network Administration is responsible for supporting, maintaining, monitoring, and troubleshooting the organization's network infrastructure. This position ensures reliable, secure, and efficient network connectivity across corporate locations, users, applications, servers, and cloud environments.

The IT Specialist works with network engineers, systems administrators, cybersecurity teams, vendors, and business users to maintain network availability, resolve connectivity issues, implement network changes, and support infrastructure projects.

• Install, configure, maintain, and troubleshoot network infrastructure and connectivity.
• Administer and support routers, switches, firewalls, wireless access points, VPNs, and other network devices.
• Monitor network performance, availability, bandwidth utilization, and connectivity.
• Troubleshoot LAN, WAN, Wi‑Fi, VPN, DNS, DHCP, TCP/IP, and other network-related issues.
• Respond to network incidents and service requests and ensure timely resolution.
• Configure and maintain network devices according to organizational standards and security requirements.
• Perform network device upgrades, firmware updates, configuration changes, and maintenance activities.
• Monitor network health and identify potential performance, capacity, and availability issues.
• Maintain accurate network diagrams, device inventories, IP address documentation, and configuration records.
• Assist with network design, implementation, expansion, and infrastructure improvement projects.
• Support remote offices, branch locations, and remote users with network connectivity.
• Configure and troubleshoot secure remote‑access solutions and VPN connections.
• Administer and troubleshoot wireless networks, including access points, controllers, authentication, and coverage issues.
• Assist with firewall configuration, access control rules, and network security policies.
• Work with cybersecurity teams to investigate and resolve network security incidents.
• Monitor network logs and alerts and investigate unusual network activity.
• Perform network performance and connectivity testing using appropriate monitoring and diagnostic tools.
• Manage IP addressing, subnetting, DHCP scopes, DNS configurations, and network documentation.
• Coordinate with internet service providers, telecommunications providers, and network equipment vendors.
• Support cloud networking environments and connectivity between on‑premises and cloud infrastructure.
• Participate in network disaster recovery, business continuity, and backup connectivity planning.
• Maintain network configurations and ensure appropriate backup and recovery procedures are followed.
• Document network incidents, troubleshooting steps, changes, and resolutions.
• Participate in change management and ensure network changes are properly tested, documented, and approved.
• Provide technical guidance and support to help desk and desktop support teams.
• Assist with network capacity planning and recommendations for infrastructure improvements.
• Ensure network operations comply with organizational IT policies, security standards, and applicable requirements.

• Associate or bachelor's degree in Information Technology, Computer Science, Network Administration, or a related field.
• 2–5 years of experience in network administration, network support, infrastructure support, or a related IT role.
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and VPNs.
• Experience configuring and troubleshooting network switches, routers, firewalls, and wireless infrastructure.
• Experience with network monitoring and troubleshooting tools.
• Strong understanding of LAN, WAN, Wi‑Fi, and…