Configuration Management Analyst

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Join Humana's journey to provide a highly reliable, accurate, and dynamic Configuration Management Database (CMDB) that serves as the digital foundation for our IT operations. Over the next few years, our goal is to achieve holistic visibility of all configuration items-across both on-premises and cloud environments with automated ownership and relationship management. As a Configuration Management Analyst, you will be instrumental in advancing our capabilities, leveraging AI-driven insights to accelerate change, reduce risk, and enable resilient, efficient operations.

Be part of a collaborative team that is committed to innovation, security, and operational excellence in support of Humana's mission.

Job Summary:

The Configuration Management Analyst is responsible for ensuring the effective governance, oversight, and maintenance of Humana's IT configuration items, systems, and environments. This role supports the integrity and security of enterprise assets through accurate configuration tracking, change management, and compliance with regulatory and organizational requirements.

You must be authorized to work in the US without Humana sponsorship as Humana will not provide work visa sponsorship at any point in time for this position.

• Administer and maintain Humana's Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in IT configuration management.
• Strong analytical, organizational, and documentation skills.
• Excellent communication and collaboration abilities.
• 2+ years of experience in Service Now or other IT Service Management (ITSM) platforms.

• CIS - Data Foundations (CMDB and CSDM)
• Prior exposure to third-party risk management or cybersecurity programs in a healthcare or highly regulated environment.

Use your skills to make an impact

Job Title:

Configuration Management Analyst (Service Offering Management Engineer
2)

Location:

Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC)
Department:
Service Offering Management

Reports To:

Associate Director, Service Offering Management

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As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

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