Senior Support Engineer; Fully Remote

• Within 3 months:
  Build understanding of Clutch’s platform and support workflows, own complex tickets, establish yourself as a reliable technical partner, and identify patterns for improvements.
• Within 6 months:
  Own complex investigations and escalations, lead incident response, surface patterns for product improvements, develop reusable solutions, and mentor peers.
• Within 9 months:
  Become a go-to expert for platform areas, contribute to team development, partner on long-term initiatives, and focus on preventing issues systemically.

Qualifications:

• 6+ years in customer support or support engineering in B2B SaaS with external-facing customers.
• Hands-on SQL (PostgreSQL plus) for investigating production issues.
• Experience supporting SaaS implementations on AWS, rollouts, and post-launch changes.
• Demonstrated experience owning high-severity incidents or escalations.
• Remote flexibility for work-life balance.
• 20 PTO days yearly plus national holidays.
• Stock options as part of compensation.
• Home office setup budget.

Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become Fin Tech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.