Remote Sr. Systems Engineer, ProAV - South

The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.

This is a remote-based position requiring up to 60% travel throughout the region.

KEY RESPONSIBILITIES

Customer Onboarding & Technical Training

• Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations

• Collaborate with the South Central Sales Territory Manager to ensure successful deployments

• Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration

• Develop customized training materials, system designs, and internal/external knowledge base documentation

• Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments

Professional Services & Field Engineering

• Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues

• Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics

• Support commissioning of AV-over-IP systems to ensure stable production performance

• Resolve escalated issues involving AVB, Dante/AES
  67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking

Pre-Sales Engineering & Business Expansion

• Support Sales, Business Development, and Channel teams with technical scoping and solution design

• Conduct on-site and virtual product demonstrations

• Assist in Bill of Materials (BOM) creation and system architecture design

• Provide competitive analysis and technical positioning

• Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market

Internal Tools & Documentation Development

• Develop and maintain internal scripts, configuration tools, and deployment utilities

• Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing

• Author best practice guides, training materials, and knowledge base documentation

Industry Representation & Events

• Represent NETGEAR at U.S. industry conferences and partner events

• Deliver technical workshops and presentations

• Provide advanced AV-over-IP education and roadmap overviews

• Support event-based network deployments and multi-vendor interoperability demonstrations

QUALIFICATIONS

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles

• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development

• Strong understanding of routing and switching fundamentals

• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks

• Field experience troubleshooting complex AV-over-IP systems

• Independent lab development and advanced technical self-study

Preferred Qualifications

• Bachelor's degree preferred but not required

• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required

• Experience working in a Solutions Architect or Systems Engineering capacity preferred

Travel Requirements

• Must be willing to travel up to 60% within the South Central U.S. region.

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products…