Salesforce & Amazon Connect Consultant; Fractional

Remote / Online - Candidates ideally in
Los Angeles, Los Angeles County, California, 90079, USA

Listing for: Zohorecruit

Part Time, Remote/Work from Home position
Listed on 2026-10-03

Job specializations:

IT/Tech
IT Consultant, Technical Support, CRM Systems & Management

Salesforce & Amazon Connect Consultant (Fractional) Job Information

Location USA

IT Services

Job Description

This is a remote position.

Role Overview:.

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

Scope of Work:

Architecture & Configuration: Lead assessments and provide hands‑on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
Integration & Development: Support development work involving Lambda, APIs, and event‑driven integrations to bridge Salesforce and Amazon Connect.
Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go‑lives.
Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.

Requirements & Logistics:

Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
Capacity: Up to 20 hours per week (ceiling).
Total Work Order: Approximately 160 hours over 2 to 2.5 months.

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