Senior ServiceNow Solution Architect; Remote

Location:
Remote

Employment Type:
Full-Time

Job :

As a Senior Service Now Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise-scale Service Now solutions that drive digital transformation across global organizations. You will be a valued member of our Enterprise Service Management team, collaborating with business leaders, enterprise architects, clients, and delivery teams to modernize platforms, improve operational efficiency, and deliver innovative solutions on the Service Now ecosystem.

Based on the Cognizant global posting template, this section highlights the role's primary impact and top contributions.

• Lead end-to-end architecture, strategy, and delivery for large-scale Service Now transformation programs.
• Define scalable, secure, and maintainable Service Now solutions aligned with enterprise architecture standards and governance practices.
• Architect and guide implementations across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping.
• Drive integration strategies between Service Now, cloud platforms, enterprise applications, and third-party systems.
• Partner with executive stakeholders, business leaders, and technology teams to align platform capabilities with business objectives.
• Provide technical leadership, mentorship, and architectural oversight throughout the solution lifecycle.
• Support solution development, estimation, pre-sales activities, and client workshops while promoting innovation and platform modernization.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants anywhere in the United States. Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our wellbeing programs and collaborative work culture. Based on the remote-role guidance in the global posting template.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 20+ years of overall IT experience with a strong background in enterprise technology consulting and architecture.
• 10+ years of hands-on Service Now architecture and implementation experience.
• Proven success leading multiple enterprise-scale Service Now implementations and transformation initiatives.
• Deep expertise in Service Now platform architecture, governance, integrations, security, and best practices.
• Strong executive communication, stakeholder management, consulting, and leadership skills.
• Experience leading global, cross-functional teams across architecture, development, and delivery disciplines.

• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Multiple Service Now Certified Implementation Specialist (CIS) certifications.
• ITIL v4 Foundation or ITIL Managing Professional certification.
• TOGAF, PMP, SAFe, or other enterprise architecture credentials.
• Experience with AWS, Azure, enterprise integration frameworks, AI-enabled automation, and digital transformation programs.

• Service Now ITSM, ITOM, ITAM, CSM, FSM, HRSD, and SPM
• CMDB, CSDM, Discovery, Service Mapping, and Event Management
• Integration Hub, REST APIs, SOAP APIs, JSON, and XML
• JavaScript, workflow automation, and AI-powered platform solutions
• Cloud platforms, security frameworks, and enterprise integrations

Applicants will be accepted till 10/29/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

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