Remote Tier-1 Help Desk Specialist
St. Petersburg, Saint Petersburg, Pinellas County, Florida, 33701, USA
Listed on 2026-10-03
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Location: St. Petersburg
Aretec, Inc. is seeking a Help Desk Specialist I (Tier
1) to support CBP Technology Service Desk from a remote location. You will serve as the primary contact for CBP employees and contractors, handling incidents, service requests, and inquiries with a focus on first-call resolution.
You will log issues in Service Now, perform initial triage, and escalate when necessary to Tier 2/3 teams while maintaining clear customer communication in a fast-paced, mission-critical environment.
The Remote Tier-1 Help Desk Specialist (24/7) position in the IT & Technology field is open for applications.
Our organisation is growing, and we are hiring a Remote Tier-1 Help Desk Specialist (24/7) in Orlando, FL, United States.
This Full Time position is for the Remote Tier-1 Help Desk Specialist (24/7) role at Aretec, Inc.
We are seeking a motivated Remote Tier-1 Help Desk Specialist (24/7) to join Aretec, Inc. in Orlando, FL, United States.
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