Forward Deployed Engineer; Immuware; Remote

the company® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, the company has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Immuware's customers, including Employee Health nurses; occupational health managers; and compliance professionals, work in one of the most requirement-heavy environments in healthcare IT. Regulations shift. Organizational structures change. New workflows emerge. Each of these changes often means hands-on work is needed inside their Immuware environment.

The Forward Deployed Engineer (FDE) exists to meet that need. You are both technically driven and a proactive, friendly, and compelling person.

You will be embedded in the post-sales customer experience, you are not an account management, not executing billable project work, and not break-fix support.

You show up on customer calls, quickly understand the technical needs of a health-system nurse manager and what they are trying to accomplish, and provide the polished product quickly, ensuring a positive experience.

As our Forward Deployed Engineer (FDE) you will be the proactive technical resolution of customer problems end to end:

From meticulously understanding the clients needs and proactively building those solutions, you ultimately serve as the bridge between customer needs and internal product and engineering teams.

You're measured on customer outcomes, not on activity.

This role partners closely with our Customer Success Managers, who own the overall customer relationship, strategy, and commercial outcomes.

• Lead regular (often weekly) technical working sessions with customers to address actively evolving needs driven by regulatory changes, organizational shifts, and workflow updates.

• Identify, configure, script, and write code to solve customer needs: workflow setup, rule-building, field configuration, user and role management, reporting, data corrections, integrations, and small platform changes.

• Translate complex Employee Health requirements (OSHA compliance, state-specific immunization mandates, system credentialing workflows, and the like) into solutions that actually work for our clients, in the Immuware platform.

• Question their requirements and requests:
  Serving as the techncial expert, professionally challenge requests that don't serve the customer's real goal, and choose the simplest solution that solves the underlying problem to improve efficiency operationally.

• Thoroughly document your solution designs in Notion, while updating live items in Jira, to ensure they are clear, well-scoped bug reports and feature requests that are repeatable and transferable to enable engineering efficiency.

• Generalize your work:
  Turn one-off fixes into reusable templates, decision trees, or product improvements so the next customer benefits.

• Triage net-new module or record-type additions that need a formal Letter of Work (LOW) and/or an ARR change (expansion) to CSMs and Professional Services.

• Serve as the technical counterpart to CSMs on customer calls: CSMs handle the relationship; you independently handle "how do we make it work."

• Navigate internal client change: working alongside the CSMs, lead deeper, in-depth customer education beyond basic…