Strategic Customer Success Engineer

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Remote

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

We have raised $77M and are backed by Craft Ventures ( Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman , Apollo.io, MinIO , Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle ).

Location Preference:

Remote anywhere in the US

About The Role:

We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients.

Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company.

Responsibilities:

• Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
• Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
• Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
• Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
• Product Adoption: Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides.
• Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.
• Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals.
• Travel:Minimal travel to visit customers on site expected.

Qualifications:

• 10+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
• Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations
• Experience working with RESTful APIs and other web services
• Strong SQL skills;
  PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior
• Familiarity with software development life cycles and modern API architectures
• Experience with at least one of our…