Remote Tier I Service Desk Agent – Junior
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
-
IT/Tech
HelpDesk/Support
Empower AI is hiring a Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents for a DoW agency across multiple security enclaves. This remote role requires flexibility for extended hours and occasional travel, with duties spanning incident analysis, prioritization, and escalation as needed.
You will improve knowledge content, draft user alerts, and support customer satisfaction metrics.
We are looking to fill the Remote Tier I Service Desk Agent – Junior position at Empower AI in United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Tier I Service Desk Agent – Junior role at Empower AI, based in United States.
The Remote Tier I Service Desk Agent – Junior role at Empower AI is now open for applications in United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).