More jobs:
Software Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
Washington, District of Columbia, 20022, USA
Listing for:
Rithum
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
- Handle inbound support requests through multiple channels and provide proactive outreach.
- Document issues accurately and escalate to Engineering when necessary.
- Participate in on-call rotation for after-hours support.
Qualifications:
- 1+ year of tech support and B2B software support experience.
- Excellent communication and problem-solving skills.
- Experience with ticketing software, CRM, and AI tools.
- Comprehensive medical, dental, and vision coverage starting on day one.
- 20 days of PTO, 9 paid holidays, and wellness days.
- 401(k) match, life insurance, and remote work stipend.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
As a Software Support Specialist (Fully Remote), you will play an important part at Rithum in United States.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×