Remote Tier I Center Agent – DoD IT Support
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
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IT/Tech
IT Support, HelpDesk/Support
Empower AI is seeking a Knowledge Center Tier I Agent to analyze and resolve external-user support requests for DoW agency applications (e.g., DISS, NISS, NBIS). You will create and manage ITSM tickets, determine priority, and provide Tier I resolutions while safeguarding sensitive information.
The role is primarily remote and requires US citizenship, an active clearance or eligibility, and the ability to work ET hours.
The Remote Tier I Knowledge Center Agent – DoD IT Support position in the Management & Operations, IT & Technology field is open for applications.
This Full Time opportunity is for the Remote Tier I Knowledge Center Agent – DoD IT Support role at Empower AI.
We are seeking a motivated Remote Tier I Knowledge Center Agent – DoD IT Support to join Empower AI in United States.
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