Remote Center Team Lead - DoW IT Service Desk
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
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IT/Tech
HelpDesk/Support
Empower AI seeks a Knowledge Center Team Lead to supervise Tier I KC analysts supporting a Department of War agency portfolio; oversee real-time performance, escalations, and handoffs to resolver groups. This remote role requires coordinating across shifts and ensuring ticket closure accuracy, while guiding analysts to deliver high-quality support for mission applications.
The role emphasizes senior technical expertise, incident analysis, and a commitment to reducing escalations through coaching
This role, Remote Knowledge Center Team Lead
- DoW IT Service Desk at Empower AI, could be your next career step.
Step into the Remote Knowledge Center Team Lead
- DoW IT Service Desk role at Empower AI in United States and grow with us.
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