Remote Tier I Service Desk Agent - Extended
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-10-03
-
IT/Tech
HelpDesk/Support, IT Support
Empower AI is seeking a Tier I Service Desk Agent (Extended Hours) to analyze and resolve complex IT incidents for a DoD-adjacent agency. This remote role includes up to 10% travel and requires U.S. citizenship, an active security clearance, and DoD-aligned certifications.
You will coach junior staff and ensure first contact resolution in a high-volume environment. The position emphasizes knowledge of Windows, Microsoft 365, AD, VPN, and ITSM tooling, with a focus on accurate ticketing, SLA
The Remote Tier I Service Desk Agent
- Extended Hours role at Empower AI is now open for applications in United States.
Learn more about the Remote Tier I Service Desk Agent
- Extended Hours role in the description above.
We appreciate your interest in this position.
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