Senior Problem Manager; Fully Remote
Remote / Online - Candidates ideally in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-03
Indianapolis, Hamilton County, Indiana, 46262, USA
Listing for:
ServiceNow
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, IT Specialist, IT Project Manager
Job Description & How to Apply Below
Location: Indianapolis
- Drive root cause investigations for high-impact escalated issues.
- Collaborate with cross-functional teams to resolve customer issues.
- Ensure prioritization, planning, and execution of problems.
Qualifications:
- Five+ years technical experience, 2+ in problem/product management.
- Strong analytical skills and root cause analysis.
- Experience with Service Now and ITSM tools.
Desired
Skills:
- ITIL knowledge, especially v3.
- Understanding of Java or other programming languages.
We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together.
This role, Senior Staff Problem Manager (Fully Remote) at Service Now, could be your next opportunity.
This opportunity is part of our work in Marketing & Media, IT & Technology.
The advertised compensation is 120..
Position Requirements
10+ Years
work experience
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