Remote Tier I IT Support Analyst; Junior
Washington, District of Columbia, 20022, USA
Listed on 2026-10-03
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IT/Tech
HelpDesk/Support, IT Support
Empower AI is seeking a Knowledge Center Tier I Agent (Junior) for a primarily remote role to support external industry partners and DoW agency users. You will analyze requests, document tickets, and resolve common access and navigation issues using established procedures.
The position offers an entry point into federal IT customer support with flexibility for travel up to 10%. The candidate should have a Bachelor’s degree or equivalent experience, US citizenship, and an active security posture.
Our organisation is growing, and we are hiring a Remote Tier I IT Support Analyst (Junior) in United States.
Learn more about the Remote Tier I IT Support Analyst (Junior) role in the description above.
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