Control Specialist

K ’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

• Innovative Projects: K ’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment:
  Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work:
  Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

The Change Control Specialist directs, evaluates, and enforces IT Service Management (ITSM) change control processes across enterprise IT systems and distributed test infrastructure supporting the Test Resource Management Center (TRMC). Operating in a fully remote capacity, this specialist manages the lifecycle of all Requests for Change (RFCs), mitigating operational risks to test ranges, high-fidelity computing environments, and mission-essential shared services. The role requires strong operational alignment between enterprise Service Desk functions and formal change governance.

The candidate must possess demonstrable administration and tracking proficiency in both Service Now and Jira Service Management, ensuring rigorous auditing, scheduling accuracy, and compliance with federal defense standards.

• Change Governance & CAB Facilitation:
  Schedule, prepare, and chair weekly Change Advisory Board (CAB) and urgent Emergency Change Advisory Board (ECAB) meetings virtually across multi-region time zones. Rigorously review Requests for Change (RFCs) for risk categorization, dependency mapping, schedule conflicts, implementation procedures, test validation evidence, and rollback plans. Maintain and publish the Forward Schedule of Change (FSC), proactively identifying collisions across operational networks, development environments, and active test events.
  
  Coordinate Post-Implementation Reviews (PIR) for high-impact or failed changes to determine root cause and feed remediation steps back into continuous process improvement.
• ITSM Platform Tracking & Administration:
  Manage and maintain change workflows, templates, dashboards, and automated approval routings within Service Now and Jira Service Management. Enforce strict configuration baseline records and audit-ready data tracking across both platforms. Build custom queue filters, SLA tracking metrics, and weekly KPI reports addressing change success rates, unauthorized change identification, and emergency change velocity.
• Service Desk & Operational Integration:
  Partner directly with Tier 1/2/3 Service Desk and Incident Management teams to monitor ticket volumes, correlating unexpected incident spikes with recent production changes. Standardize cross-platform ticket linkages between Jira Service Management incident queues and Service Now change records. Author, maintain, and publish user guides, Standard Operating Procedures (SOPs), and Knowledge Base (KB) articles educating technical teams on change submission protocols.

• Clearance:
  Must possess an active U.S. Secret Security Clearance at time of application/hire.
• Work Arrangement:
  Must reside within the Continental United States (CONUS) with a dedicated, secure home office space and reliable high-speed internet.
• Experience:
  
  5+ years of dedicated experience in IT Service Management (ITSM) with primary…