Service Delivery Manager

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

BI Full 6C (T4) Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:

Enterprise IT, Planning, Services Management

Certifications:

None

Experience:

10 + years of related experience US Citizenship

Required:

Yes

Job Description:

GDIT is seeking a Service Delivery Manager for a federal client for an Infrastructure Services Contract. Transform technology into opportunity as a Service Delivery Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator.

As a Service Delivery Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Delivery Manager joining our Infrastructure Services Contract team to provide management and technical direction for 140+ technical resources supporting over 20 different data center technology stacks. This resource will be responsible for overseeing and managing all engineering resources and projects.

This hybrid position offers a combination of remote work and periodic on-site support and customer meetings.

Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs. Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog. Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work Identifying issues to teams that they might overlook, such as scalability, performance, or security.

Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors. Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members;
Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Participating in the negotiation of contract and contract changes. Coordinating the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. Acting as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

Establishing design concepts, criteria and engineering efforts for product research, development, integration and test. Developing new business or expanding the product line with the customer.

• Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
• Directs the work of employees assigned to the program from technical and administrative areas.

A Bachelor’s degree (or an additional 4 years of experience) and 10+ years of relevant experience is required. The candidate must have 8+ years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services). Current PMP and ITIL 4 or ITIL 5 Foundation certifications are required by the customer to be considered for this role.

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