Atlassian Platform & ITSM Engineer

Atlassian Platform & ITSM Engineer - SDLCNext

Architecture & Service Excellence | SDLCNext Support Team | PEO DHMS / Workforce 3.0

Remote

Architecture & Service Excellence Lead

We are looking for an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team within the Program Executive Office, Defense Healthcare Management Systems (PEO DHMS). This is a hands‑on enterprise tooling role that combines Atlassian platform engineering and administration, business/process analysis, IT service management (ITSM), technical delivery, and customer‑facing solution design within the SDLCNext environment.

The role will work directly with Government users, process owners, platform administrators and engineers, vendors, and Workforce 3.0 teammates to translate operational needs into scalable platform solutions. The individual will help manage the full lifecycle of SDLCNext enhancements and support - from requirements discovery, process design, configuration, testing, and implementation through user enablement, incident/problem resolution, reporting, and continuous improvement.

SDLCNext is an enterprise Atlassian environment supporting software‑development‑lifecycle and ITSM activities across PEO DHMS. Success in this role requires someone who can move comfortably between stakeholder conversations and hands‑on platform work: clarify an ambiguous business problem, design a practical workflow, configure and validate the solution, coordinate approvals and release activities, communicate the change, and support users after deployment.

Lead solution consulting, requirements, and delivery

• Partner directly with Government and contractor user groups to understand business processes, pain points, service needs, and platform requirements.
• Translate requirements into clear process flows, solution options, implementation proposals, delivery timelines, risks, dependencies, and decision points.
• Manage platform enhancements and process‑improvement efforts from intake through design, configuration, testing, release, adoption, and closure.
• Conduct gap analyses and assess proposed changes, new capabilities, and emerging technologies; provide concise recommendations grounded in user value, technical feasibility, governance, and operational impact.
• Facilitate technical working sessions and maintain action, risk, issue, and decision follow‑through across multiple simultaneous work streams.

• Configure and maintain Jira, Jira Service Management (JSM), Confluence, and related SDLCNext capabilities in coordination with platform and application administrators.
• Create and maintain projects/spaces, workflows, work and request types, fields, screens, schemes, roles, permissions, notifications, automations, dashboards, and other configuration artifacts.
• Perform or coordinate user and access administration, applying role‑based access and least‑privilege principles appropriate to the environment.
• Execute and validate configuration changes in test/sandbox and production environments using disciplined change, verification, and rollback practices.
• Maintain configuration baselines and improve consistency across project areas, workflows, data attributes, and presentation standards; identify and remediate obsolete or duplicative configurations.

• Provide responsive Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext user needs; coordinate escalation when deeper platform or vendor support is required.
• Support incident and problem management by documenting symptoms,…