Salesforce Administrator

Salesforce Administrator Department / Supervisor:
Business Systems [86] / Director, Customer Information SystemsFLSA Status:
Exempt Purpose of Position The Salesforce Administrator is responsible for the administration, configuration, training and on-going support of the Salesforce platform. This position will work closely with the Director, Customer Information Systems and internal stakeholders to implement system enhancements and help to ensure that data quality is maintained. They will serve as support for complex issues reported by staff. In addition, they will also help support third-party systems used by Adva Med.

Essential Duties of Position Serves as the primary administrator of the Salesforce platform, including user management, custom objects, fields, validation rules, flows, page layouts, and related configurations

Implements approved Salesforce enhancements, updates, and system improvements

Analyzes, develops, and maintains reports, dashboards, and data solutions using Salesforce and other organizational data sources

Performs ongoing monitoring of data quality, integrity, and consistency within Salesforce and related systems

Supports integrations, applications, websites, Experience Cloud sites, and business processes that interact with Salesforce and related platforms

Coordinates requirements, documents integration needs, and participates in the design, implementation, testing, and support of data integrations

Researches and evaluates Salesforce releases and recommends functionality improvements aligned with organizational needs

Researches and identifies opportunities to improve business processes, system utilization, data quality, and user adoption; implements approved enhancements and governance practices

Develops and maintains system documentation, standard operating procedures, and user training materials

Provides advanced Salesforce support, troubleshooting, guidance, and training to staff and power users

Coordinates and collaborates with internal stakeholders, departments, and external vendors to support business requirements and system effectiveness

Performs other duties as assigned

Knowledge, Skills, and Abilities Extensive hands-on experience administering and supporting the Salesforce platform

Experience collaborating with staff, stakeholders, and external vendors to deliver technology solutions

Experience supporting integrations between Salesforce and third-party systems such as Map Your Show, Maritz Global Events, Cvent, Hub Spot, or similar platforms

Experience with reporting, analytics, and data-query tools such as SQL, Power BI, Tableau, Business Objects, or comparable technologies

Experience gathering business requirements and translating them into practical system solutions

Experience providing user support, training, testing, documentation, and customer service

Strong understanding of data quality, data governance, and system administration best practices

Excellent organizational skills and attention to detail

Strong troubleshooting, analytical, and problem-solving abilities

Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment

Ability to work effectively both independently and collaboratively

Effective verbal, written, presentation, and interpersonal communication skills

Specifications

Minimum

Education Required:

B.S., in Computer Science/Information Technology, or equivalent

Minimum Experience

Required:

5+ years of relevant database experience, preferably in a trade association or professional society4+ years of experience with administering the Salesforce platform

Travel Required:

Up to 5% domestic travel

Hybrid Work Policy:

Teleworker:
Employees report onsite regularly with some duties performed at home-based or alternative worksites within the Washington, DC Metropolitan area (DC, MD, VA). Minimum 2 days onsite per week.

Starting Range:$92,575 - $104,600