Servicenow Technical Consultant - ITOM

Oblytech is your all-in-one IT partner, specializing in Service Now and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in Service Now and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, Dev Ops & automation, project management & business analysis, and QA services.

Oblytech is seeking a skilled Service Now Technical Consultant with strong expertise in CMDB, Discovery, and ITOM. In this role, you will support enterprise customers by maintaining and enhancing their Service Now platform, with a strong focus on configuration management, service mapping, infrastructure visibility, and operational health.

You will be responsible for administration, development, support, troubleshooting, and continuous improvement across CMDB and Discovery-related capabilities, while working closely with customer and internal teams in a global delivery model.

• Provide day-to-day support for Service Now CMDB, Discovery, and ITOM-related processes, including incident resolution, service requests, and defect fixes.
• Manage and maintain CMDB health, including identification, reconciliation, normalization, and data quality improvements.
• Configure, administer, and optimize Service Now Discovery for servers, network devices, cloud resources, and other infrastructure components.
• Support implementation and maintenance of Service Mapping and related ITOM capabilities.
• Monitor and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and identification errors.
• Develop and enhance CMDB and ITOM workflows, business rules, scripts, and automation to improve operational efficiency.
• Collaborate with infrastructure, cloud, and application teams to onboard new services and ensure accurate CI relationships.
• Support Event Management and overall ITOM process improvements where applicable.
  Develop and maintain integrations with third-party tools and monitoring systems using REST, SOAP APIs, and Integration Hub.

• Experience: 5+ years of hands-on Service Now platform experience with in-depth knowledge of:
• ITOM
  :
  Discovery, Event Management, CMDB and Cloud Management.
• Integrations using REST, SOAP APIs
  , and Integration Hub
  .
• Scripting:
  JavaScript, Glide APIs, Jelly, and Business Rules
  .
• UI customization:
  Service Portal, Widgets, and Dashboards
  .
• Reporting and analytics:
  Performance Analytics and Metrics Configuration.
• Development
  
  Skills:
  
  Proven experience in building custom applications and workflows using Service Now Studio.
• Support
  
  Skills:
  
  Level 2/Level 3 support experience for enterprise Service Now implementations.
• Shift Readiness:
  Flexibility to work in rotational shifts covering global time zones.
• Strong interpersonal and communication skills to collaborate with teams across India, Australia, and the US.

• Service Now Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS).
• ITOM/ITAM-specific certifications (e.g., ITOM Visibility Implementation Specialist, Discovery, HAM, ITAM Implementer, etc.) are highly preferred.

• Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly.
• Be part of a globally distributed support team working with high-impact enterprise customers.
• Exposure to cutting-edge Service Now modules, integrations, and application development.
• Competitive compensation and growth opportunities in a fast-paced IT consulting firm.