Remote Tier I Service Desk Agent; Junior into Tier II
Newport News, Virginia, 23601, USA
Listed on 2026-10-04
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IT/Tech
HelpDesk/Support
Empower AI in Reston, VA is seeking a motivated Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents for a DoW agency with ~13,000 users. This salaried, exempt role relies on your judgement to determine priority and escalation, with critical focus on first contact resolution.
The position is remote with up to 10% travel, requires U.S. citizenship, an active Secret clearance, and DoD 8570/8140 IAT Level I baseline certification.
As a Remote Tier I Service Desk Agent (Junior) – Grow into Tier II, you will play an important part at Empower AI in Reston, VA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Tier I Service Desk Agent (Junior) – Grow into Tier II role in the description above.
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