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Senior Tier II Remote IT Resolution Specialist

Remote / Online - Candidates ideally in
Newport News, Virginia, 23601, USA
Listing for: Empower AI
Remote/Work from Home position
Listed on 2026-10-04
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 72000 - 112000 USD Yearly USD 72000.00 112000.00 YEAR
Job Description & How to Apply Below

Empower AI in Reston, VA seeks a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents for a Department of War agency. This onsite role is based at Quantico, VA (RKB) with up to 10% travel. You will diagnose remotely and determine when deskside or field support is needed.

The position requires a Bachelor's degree with 10+ years of experience, U.S. citizenship, and an Active Secret Clearance to start. You may be eligible to obtain TS/SCI if mission needs arise.

We have an opening for a Senior Tier II Remote IT Resolution Specialist in Quantico, VA, United States within IT & Technology.

Join us at Empower AI as our next Senior Tier II Remote IT Resolution Specialist in Quantico, VA, United States.

We are currently recruiting a Senior Tier II Remote IT Resolution Specialist for our team in Quantico, VA, United States.

Position Requirements
10+ Years work experience
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