Ping Engineer

Remote Worker
- India

Full time

R-173641

You provide software and application knowledge to support implementation of the given solutions.

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance;

collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

• Act as subject matter expert (SME) for Ping Federate, PingID MFA, Ping Directory. Lead complex application integrations and legacy migrations. Provide technical leadership during major incidents.
• Perform the day-to-day Ping Federate, PingID MFA and Ping Directory technical operations and task execution.
• Design and maintain SAML, oAuth, and OIDC integrations to provide SSO capabilities across various enterprise systems. Support new application onboarding (SAML/OIDC integrations). Sample tasks include
• Modify and maintain SP/IdP connections, Adapters (HTML Form, LDAP, MFA, Kerberos, etc.), Authentication policies and contract mappings,
• Certificate management (Signing/encryption certificate rotation, Trust store updates)
• User attribute and claim mapping validation.
• Troubleshoot critical, high-severity incidents impacting enterprise SSO and authentication.
• Monitor, identify, and troubleshoot SSO, MFA, Ping Directory related issues to ensure the integrity and availability of the Single Sign On, and Directory services. Sample tasks include
• Handling escalated incidents from L2 related to Ping Federate (SSO failures, authentication errors, federation issues).
• Perform in-depth troubleshooting of SAML, OAuth 2.0, OIDC, WS-Fed issues.
• Analyze JVM behavior, thread dumps, heap dumps, and performance bottlenecks.
• Analyze Ping Federate logs, audit logs, and system metrics to identify root causes.
• Coordinate with vendor (Ping Identity) for product defects or complex issues.
• Collaborate with application and IT teams to integrate SSO with core enterprise applications ensuring secure and user-friendly access.
• Provide technical support for SSO-MFA services, Ping Directory troubleshooting authentication failures, and resolving access issues across applications and platforms. Sample tasks include
• Monitor Ping Federate, PingID MFA, Ping Directory services availability and performance.
• Support HA/DR environments (clusters, load balancers).
• Restart services and apply approved configuration changes.
• Assist with Ping Federate upgrades and…