Remote Deskside IT Triage Technician - Tier II
Newport News, Virginia, 23601, USA
Listed on 2026-10-04
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support
Empower AI, a government-focused AI company based in Reston, VA, is seeking an experienced IT Incident Triage Analyst to independently assess incoming incidents and service requests. You will apply systems analysis techniques, categorize by impact, perform basic Tier I troubleshooting, and route to the right teams.
The role emphasizes remote work, strict documentation in Service Now, and collaboration with DoD/J6 environments.
The Remote Deskside IT Triage Technician
- Tier II position in the IT & Technology, Other field is open for applications.
We are looking to fill the Remote Deskside IT Triage Technician
- Tier II position at Empower AI in Reston, VA, United States.
The Remote Deskside IT Triage Technician
- Tier II role at Empower AI is now open for applications in Reston, VA, United States.
Join us at Empower AI as our next Remote Deskside IT Triage Technician
- Tier II in Reston, VA, United States.
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