Remote Bilingual IT Help Desk Analyst
Syracuse, Onondaga County, New York, 13201, USA
Listed on 2026-10-04
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IT/Tech
HelpDesk/Support, Technical Support -
Language/Bilingual
Bilingual, Technical Support
CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support for English and Spanish speakers. The role is remote and full-time, offering weekday EST hours and strong customer service expectations.
You will handle password resets, hardware/software troubleshooting, ticketing and documentation, and escalate when needed while maintaining service levels and customer satisfaction.
Are you ready to take on the Remote Bilingual IT Help Desk Analyst role at CAI?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Bilingual IT Help Desk Analyst role in the description above.
We appreciate your interest in this position.
Join CAI and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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