Listening Strategy & Design Manager

Department: 14214 Enterprise Corporate
- People & Culture Teammate Engagement and Recognition

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week: 40

Schedule Details/Additional Information:
Remote Role Monday
- Friday 8-5pm Approved Remote Work: WI, IL Divisions: AL, AK, AR, AZ, DE, FL, GA, IA, , IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range: $51.05 - $76.60

At Advocate Health, we’re committed to helping people live well by fostering a culture where teammates feel heard, valued, and empowered to shape a better workplace. We’re seeking an Experience Listening Strategy & Design Manager to lead the planning, execution, and continuous improvement of our enterprise listening strategy. In this role, you will create a consistent and scalable approach to capturing teammate feedback, oversee listening channels and survey platforms, and ensure high-quality data and governance.

You will partner across the enterprise to position insights for action and meaningful impact.

The Experience Listening Strategy & Design Manager serves as the operational and functional leader for enterprise listening programs. This role connects strategy, platforms, governance, data quality, vendor management, and stakeholder coordination to deliver a seamless listening experience across surveys, lifecycle listening, focus groups, and emerging feedback methods.

• Lead the planning and execution of the enterprise listening strategy, ensuring alignment with organizational priorities, integrated channels, and a consistent, scalable approach to capturing teammate feedback.
• Oversee the deployment and ongoing management of enterprise listening channels, including surveys, lifecycle listening, focus groups, and emerging feedback methods, ensuring a seamless and high-quality experience.
• Serve as the functional owner of enterprise survey platforms by establishing and maintaining governance standards for survey design, access, permissions, data quality, and system configuration.
• Ensure the integrity, accuracy, and reliability of listening data across all channels by managing validation processes, quality checks, and the continuous improvement of data standards.
• Prepare and deliver structured datasets, dashboards, and standardized outputs that enable downstream analysis, reporting, and insight generation across the enterprise.
• Establish and maintain enterprise listening governance, including standards, processes, and operating rhythms that support consistency, compliance, and effective stakeholder coordination.
• Partner with internal stakeholders, HR Centers of Excellence, and cross-functional teams to align listening efforts with enterprise strategy and position insights for action and impact.
• Manage listening vendor platforms and relationships, including governance and configuration, to support performance, optimization, and alignment with long-term strategy and enterprise capability needs.
• Monitor participation, representation, and signal quality across listening channels, identify gaps, and drive improvements that support equitable and actionable feedback collection.
• Continuously improve listening capabilities by integrating new methods, technologies, and best practices to enhance scalability, effectiveness, and alignment with evolving organizational needs.

• Education Bachelor’s degree in a related field.
• Certification, Registration, or License None required.
• Experience Five or more years of experience in program management, survey operations, or enterprise listening programs.
• Knowledge Employee listening strategies and survey methodologies.
• Survey platform capabilities and governance…