Lead ITOM Business Process Consultant; Remote

You will lead IT Operations Management Discovery and CMDB design workshops on a short-term remote contract, translating workshop outcomes into documented user stories. The engagement is approximately 106 total hours, estimated at 24-32 hours per week once ramped, running from late September 2026 through mid-November 2026, with workshop sessions beginning in the mid-October timeframe.

• Lead Discovery and CMDB design workshops with stakeholders
• Facilitate requirements sessions and drive decisions on ITOM design
• Document workshop outcomes as clear, actionable user stories
• Advise on ITOM configuration and CMDB data model approach
• Communicate status, risks and open items to project stakeholders

• Experience leading ITOM Discovery and CMDB design workshops as a business process consultant
• Certified System Administrator (CSA) certification
• Discovery certification
• CMDB certification
• Ability to write and document user stories from workshop sessions
• Strong written and verbal communication skills in English
• US Citizen working on US soil

• Active Public Trust clearance