Sr. Director, AI & Technology Risk Governance

Department and Job Description

Department:
Information Technology

Job Description:

Lead the enterprise AI Systems Governance Program, with core accountability for governing AI Systems across The Mutual Group and its member insurance carriers. This role operates under delegated authority from the CIO to execute the AIS Program and leads the AIS / Security Governance Team, which assumes responsibility for AI governance activities defined in the AIS Program, while the CIO retains final approval authority.

The role is responsible for ensuring that AI Systems used across multiple member organizations (insurance carriers) are governed consistently, responsibly, and in alignment with regulatory expectations. This includes working closely with member teams to assess, approve, monitor, and continuously improve AI usage in support of their business objectives. In addition to AI Systems Governance, the role provides oversight across Cyber Security Governance, Data Privacy, and IT Controls to ensure a cohesive Technology Risk framework.

Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in‑office schedule. The initial training period may require additional in‑office days.

• AI Systems Governance Leadership (Primary Focus) Own and operate the AI Systems Governance Program across the full lifecycle:
  Intake, risk assessment, approval, monitoring, and retirement
• Lead the AIS / Security Governance Team, responsible for executing AI governance activities defined in the AIS Program, including: AI Risk Threshold Analysis AI system review and risk classification Governance recommendations for approval and escalation
• Ensure governance is executed as a continuous control function, with ongoing validation, monitoring, and improvement
• Partner with business and AI teams to ensure governance enables responsible AI adoption, not just compliance
• Multi-Member Governance Model Establish and operationalize a shared AI governance model across multiple member insurance carriers
• Ensure consistent application of: AI policies, standards, and controls Risk classification and escalation frameworks
• Partner with member organizations to:
  Understand AI use cases and business objectives Align governance with member-specific regulatory and risk requirements Support adoption of best practices, playbooks, and controls across members Drive consistency in AI inventory, reporting, and monitoring across all members
• Risk Oversight & Decisioning Provide executive oversight of AI risk assessments and governance decisions Review and approve low-risk AI systems; elevate mid/high-risk systems to CLO and AIS Committee Exercise judgment in risk classification ambiguity and escalation decisions Ensure appropriate governance for:
  Predictive models impacting underwriting, claims, and pricing Customer-facing AI use cases AI systems leveraging sensitive or regulated data
• Monitoring, Controls & Assurance Oversee ongoing monitoring and validation of AI Systems, including:
  Model performance Drift and bias detection Ensure AI Systems continue to meet:
  Regulatory expectations Ethical and fairness standards Oversee effectiveness of:
  Cyber security controls (NIST CSF, NYDFS) IT general controls and risk register Data privacy safeguards (CCPA, IT lens) Drive readiness for:
  Internal audit and regulatory exams External certifications (SOC
  2)
• Vendor & Third-Party AI Governance Oversee vendor-wide AI governance across the enterprise and member organizations Ensure execution of:
  Vendor AI detection across the full vendor portfolio Fact Sheet review, validation, and updates Partner with Vendor Management and member teams to:
  Ensure vendors meet contractual, regulatory, and AI governance requirements…