Business Analyst

SWJ Technology specializes in providing engineering, planning, and project management services across various industries. We are currently seeking a Business Analyst I for a client in the automotive industry, specializing in car manufacturing. This role is a [contractor or direct hire] position based in Spartanburg, SC that requires 20% onsite presence and approximately 80% remote work. If you’re eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application.

This role supports the rollout, ongoing operations, and enhancement of the Company's global Multi-Factor Authentication (MFA) platform, Open Text Advanced Authentication, across multiple departments and locations worldwide. The contractor will serve as a technical lead and subject matter expert for MFA, authentication technologies, identity and access management, and related IT security initiatives.

• Support and maintain the Company's global MFA environment (Open Text Advanced Authentication).
• Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager.
• Provide consultation and subject matter expertise on authentication, access management, and IT security topics.
• Analyze business and technical requirements and develop work orders for external suppliers.
• Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed.
• Provide Level 3 support for authentication platforms, applications, and processes.
• Assist with ensuring system integrity, security, scalability, and ongoing enhancements.
• Create and maintain technical documentation, procedures, and automated test scripts using Postman.
• Perform unit and integration testing and support automated testing and deployment processes.
  
  Define and adhere to development standards, testing procedures, documentation requirements, and best practices

• BA or BS degree in Computer Science, Information Technology, Science, Business, or a related field; or the equivalent of four (4) years of experience in an IT application or infrastructure role.
• Training in systems used in the assigned area of responsibility is preferred.
• Project Management training or certification preferred.

• 3+ years of experience with IT governance and the System Development Life Cycle (SDLC).
• 3+ years of experience planning, analyzing, testing, and designing IT solutions.
• 3+ years of project leadership or system responsibility experience in an IT environment.
• 3+ years of systems analysis experience.
• 3+ years of experience working in a team-oriented, collaborative environment.
• Strong experience with Multi-Factor Authentication (MFA) and Identity & Access Management (IAM) technologies.
• Background in IT Security, authentication, and access control solutions.
• Experience troubleshooting complex incidents and providing Level 3 support.
• Experience creating technical documentation and test plans/scripts.
• Basic knowledge of databases, operating systems, and IT-relevant infrastructure.
• Experience with compliance and regulatory requirements.
• Strong analytical, problem-solving, and communication skills.

• Experience with Postman and automated testing.
• Previous experience supporting enterprise-scale or global IT environments.
• Experience with authentication platforms such as Open Text Advanced Authentication or similar solutions.
• Familiarity with automated deployment processes and testing methodologies.
• Training in systems related to the assigned area of responsibility.
• Project Management training or certification

• Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is…