Remote Tier-1 Help Desk Specialist
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, English Customer Service
Aretec, Inc. is seeking a Help Desk Specialist I (Tier
1) to support CBP Technology Service Desk from a remote location. You will serve as the primary contact for CBP employees and contractors, handling incidents, service requests, and inquiries with a focus on first-call resolution.
You will log issues in Service Now, perform initial triage, and escalate when necessary to Tier 2/3 teams while maintaining clear customer communication in a fast-paced, mission-critical environment.
The following role is for a Remote Tier-1 Help Desk Specialist (24/7) with Aretec, Inc.
We invite applications for the Remote Tier-1 Help Desk Specialist (24/7) position located in Orlando, FL, United States.
The following position is for a Remote Tier-1 Help Desk Specialist (24/7) with Aretec, Inc.
Our organisation is growing, and we are hiring a Remote Tier-1 Help Desk Specialist (24/7) in Orlando, FL, United States.
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