Remote SaaS Support Specialist - Accounting & Payments
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-06
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IT/Tech
SaaS Sales
Tier4 Group is hiring an Application Support Analyst to assist customers using a cloud-based SaaS platform focused on accounting, payments, and AI-powered business solutions.
You will provide frontline support, troubleshoot issues, reproduce problems, identify root causes, and document resolutions with clear communication across channels. The role requires 2+ years in software/SaaS support and the ability to handle high-volume tickets while maintaining strong customer service.
This is a genuine role to take on the Remote SaaS Support Specialist - Accounting & Payments role at Tier4 Group.
The position is based in Charlotte, NC, United States.
This opportunity is part of our work in Sales, IT & Technology.
The advertised compensation is 28.000 - 34.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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