Software Architect - REMOTE

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are:

• Experts in customer experience delivering operational and technical transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators - connecting CX vision, technical platforms, and financial value
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech
• Remote-first and cross-functional, with deep expertise across industries

Our Clients Are:

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses who need business cases, vendor guidance, and enterprise-class execution
• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve:

We lead clients through a continuous improvement cycle with three integrated service areas:

Strategy:
We help clients define where they’re going - and how to get there.

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities

Execution:
We lead execution across people, platforms, and processes.

• Technical Platform & Capabilities
• Operational Management
• Data & Analytics

Managed Solutions & Support:
We stay engaged post-launch to ensure long-term success.

• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

Our Delivery team is seeking a dynamic and self-motivated Architect to join our team. The Ideal candidate will be instrumental in delivery work streams, supporting the implementation of CCaaS capabilities and translating our client's business goals into industry leading designs. This role is perfect for a motivated individual who excels at translating our client's business goals into technical solutions and for someone who enjoys managing and developing a team of technical resources.

LMA (Lead – Manage – Accountability)

• Inspire confidence in complex delivery opportunities and projects by consistently demonstrating subject matter expertise in CCaaS implementation and enterprise architecture
• Champion a culture of ownership, technical excellence, and continuous improvement in all work streams
• Prioritize assignments effectively across projects based on capability, complexity, and client needs
• Work with leadership to engage in continuous process improvement related to internal quarterly projects, methodologies, and documentation
• Maintain ongoing knowledge of evolving capabilities from key vendors and share relevant updates with the team

Support Technical Qualification Steps to Close – Pre Sales Subject Matter Expert (SME)

• Collaborate in a cross-functional solutions qualification team in support of bringing qualified opportunities to a Closed-Won state
• Ability to articulate how CCaaS platforms and supporting capabilities work and how they can be applied to solving business requirements
• Participate in client requirements discovery meetings with Senior Stakeholders across Business and IT teams, and down through Supervisors and Analysts
• Responsible for overall design of the technical solution architecture including:
  • Data integrity and reporting requirements
  • Contact routing strategies by channel
  • ACD/IVR/IVA design
  • Integrations/API approach
  • Further AI concepts
• Develop and deliver technical Solutions Overview documentation for detailed designs and customer…