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ServiceNow Architect; Remote
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-10
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Realign Llc
Full Time, Seasonal/Temporary, Remote/Work from Home
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
- Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
- Proven hands-on experience with:
- ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
- ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
- HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
- GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
- Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
- Experience integrating Service Now with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
- Architect and design end-to-end Service Now solutions across ITIS, ITOM, HRSD, and GRC modules.
- Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
- Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
- Guide and mentor development teams on customizations, integrations, and platform upgrades.
- Establish and enforce coding, configuration, and design standards within Service Now.
- Conduct design reviews and ensure technical alignment across all implementations.
- Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
- Stay current with Service Now releases and recommend adoption of new features to improve service delivery.
Job Role :
Service Now Architect
Location :
Chicago, IL (Remote)
Job Type :
Full time Permanent
Job Description
Must Have Technical/Functional Skills
- Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
- Proven hands-on experience with:
- ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
- ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
- HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
- GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
- Deep understanding of Service Now data models, scripting (Glide, JavaScript), Flow Designer, Integration Hub, and API integrations.
- Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
- Experience integrating Service Now with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
Roles & Responsibilities
- Architect and design end-to-end Service Now solutions across ITIS, ITOM, HRSD, and GRC modules.
- Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
- Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
- Guide and mentor development teams on customizations, integrations, and platform upgrades.
- Establish and enforce coding, configuration, and design standards within Service Now.
- Conduct design reviews and ensure technical alignment across all implementations.
- Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
- Stay current with Service Now releases and recommend adoption of new features to improve service delivery.
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