Technical Project Manager

GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technology. At Icon, you will collaborate with multiple teams, work across disciplines, and encounter many challenges that are new and exciting. Each day, you’ll be working towards profoundly transforming senior care.

We are a remote team, although most of our employees are in the New England and Greater Chicago areas.

The Technical Project Manager is responsible for leading the planning, execution, and delivery of new and existing customer and partner integrations. This role manages cross-functional technical projects from kicko ff through implementation, ensuring projects are delivered on time, within scope, and with a high level of quality.

The ideal candidate combines strong project management skills with technical aptitude, excels at building relationships with customers and vendors, and thrives in a fast-paced environment. This individual will work closely with Product, Engineering, Customer Success, Support, and external partners to drive successful integration outcomes while continuously improving implementation processes.

Lead technical integration projects from planning through deployment.

Develop and maintain project plans, timelines, milestones, risks, and deliverables.

Coordinate internal teams and external partners to ensure successful project execution.

Build and continuously improve scalable processes for onboarding and supporting integrations.

De fi ne, document, and maintain integration standards, best practices, and technical documentation.

Gather, document, and communicate technical integration requirements.

Manage project schedules, resource planning, and stakeholder expectations.

Facilitate project meetings, provide status updates, and proactively identify and mitigate risks.

Maintain strong relationships with customers, vendors, and cross-functional teams.

Support testing, user acceptance testing (UAT), production deployments, and post-launch monitoring.

Identify opportunities to improve integration processes and overall project delivery.

• 2+ years of technical project management experience.
• Healthcare integration experience preferred.
• Experience managing multiple concurrent technical projects.
• Strong written, verbal, and presentation skills.
• Excellent organizational, problem-solving, and time management skills.
• Ability to communicate e ff ectively with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced, evolving environment.
• Passion for solving complex problems and driving projects to successful completion.

• Working knowledge of APIs and web services
• Experience with integration technologies and data formats, including:
  • REST APIs
  • HL7
  • ADT
  • JSON
• Experience with Mirth, Interfaceware Iguana, or similar integration platforms preferred.
• Basic understanding of networking, VPNs, and cloud technologies.
• Experience creating integration speci fi cations and data mapping documentation.
• Familiarity with API testing and validation.
• Experience coordinating UAT and production deployments.

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related fi eld preferred, or equivalent work experience.

Successful candidates will demonstrate the ability to:

• Manage multiple integration projects simultaneously.
• Build trusted relationships with customers, vendors, and internal teams.
• Translate technical concepts into clear, actionable plans.
• Drive projects to completion while maintaining exceptional customer satisfaction.
• Continuously improve processes to support scalable growth.

This position description should not be considered the fi nal description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.