Executive Technical Support, IT Service Desk

Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.

The primary objective for the Executive IT Support Specialist provides high-touch, white‑glove technical support to senior leadership and executive stakeholders. This role is responsible for delivering rapid, discreet, and highly personalized IT support across corporate and personal technology environments, including after-hours and priority response situations.

Beyond the Executive IT Support function, you will work with the rest of our service desk team to support our 2000+ employees and 120+ site locations.

The ideal candidate combines deep technical expertise with exceptional communication skills, professionalism, and a proactive service mindset.

• Provide dedicated, concierge‑level IT support to executives and senior leadership

• Serve as the primary point of contact for all executive technology needs

• Anticipate and proactively resolve issues before theyimpactproductivity

• Maintain confidentiality and discretion in all interactions

• Troubleshoot and resolve hardware, software, network, and application issues across:

• Windows and macOS devices

• Mobile devices (iOS/Android)

• Collaboration tools (Microsoft 365, Teams, etc.)

• Provide rapid response to high-priority incidentsimpactingexecutives

• Coordinate with internal IT teams (network, security, infrastructure) for escalations

• Ensure minimal downtime and seamless user experience

• Occasional personaldeviceand home office support may be requested.

• Offer guidance on secure usage of personal technology and data protection best practices

• Provide real-time troubleshooting during meetings when needed

• Provide off‑hours, on‑call, and emergency support for executive needs

• Respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios

• Ensure continuity of service during critical business events, travel, and presentations

• Prepare and configure executive devices (laptops, mobile devices, peripherals)

• Manage device refreshes, upgrades, and secure decommissioning

• Ensure seamless onboarding/offboarding of executive teammember

• Maintain detailed documentation of executive environments and preferences

• Develop and refine support processes specific to executive services

• Identify opportunities to improve service quality, responsiveness, and user experience

• 4+ years of IT support experience, with at least 2 years supporting executives or VIP userspreferred
• Bachelor’s Degreein an information technology related field ordemonstratedcomparable experience
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future

Strongexpertisein

• Mobile device management (Intune or similar)
• Proven ability to handle high‑pressure, time‑sensitive situations
• Microsoft 365 ecosystem
• Windows and macOS operating systems

$88,000.00 - $ USD Annual
Bonus: 20% - 30%

The base pay range reflects the minimum and maximum…